Written by Elvinas Kukys
Goods you buy should always be of a satisfactory condition, free from defects and fit for purpose.
So the items you bought are defective or not of satisfactory condition and you want to return them. Many a time the sales lady or the shop manager comes up with something sounding like this “I’m sorry, but the shop policy is that we can’t return your money, but we can give you a gift voucher” Sounds familiar? Well, you can smile and say that under the Sales of Goods Act 1979, you are entitled to a return and get a refund if items do not meet the basic criteria and that you do not have to accept a credit note or a gift voucher instead of a full refund.
- Private deal
Your rights when buying from an individual are very limited. The rule is that what you buy must look and function as it was described to you. It is best to take someone with you as a witness if the goods do not appear as they were described and you can’t get your money back.
- Using your credit card
If you use your credit card while purchasing something for more than £100 and under £30,000, the card issuer becomes equally responsible under section 75 of the Consumer Credit Act. If the good are faulty, or if the company goes bust before they deliver the item, then you can contact your credit card issuer to claim back the money.
- Poor service
Whether you get your haircut or your car repaired you are entitled to complain. The government says that you should complain if the job was not carried out with reasonable care and skill or within a reasonable time. You can also complain if the person or the company providing the services charges you unreasonably. Always makes sure in advance how much the service will cost.